Ma'an
Building a central digital hub for the Authority of Social Contribution in Abu Dhabi
- Public
- UX/UI, Service Design, Software development, Quality Asurance
- Web
The Challenge
XD partnered with Ma’an to revolutionize their UI/UX design, aiming to streamline the complex service journey experiences. By leveraging a deep understanding of Maan’s intricate service offerings, XD optimized the user interface to cater to diverse user types, ensuring a seamless and intuitive customer journey. Ma’an offers a comprehensive portfolio of services tailored to multiple personas across diverse verticals. The challenge was to design a unified website that embodies Maan’s vision, showcases every service, preserves the distinct value of each vertical, and immediately engages all target audiences from the landing page.

Achievements
- Developed a visually stunning and user-friendly interface.
- Enhanced customer experience by optimizing service offerings.
- Conducted a detailed and comprehensive usability benchmarking against competitors.
- Validated user personas through extensive stakeholder interviews.
- Created empathy and user journey maps to enhance user understanding.
- Performed AI-powered competitive analysis and expert reviews.
- Engaged in user interviews to develop and validate user personas.
- Created empathy maps and user journey maps to inform design decisions.