Dubai Municipality
Revamping the financial system "Eyrad"
- Public
- Digital assessment & roadmap, Digital transformation, UX/UI, Software development, Quality Assurance
- Web, Backend
The Challenge
Dubai Municipality’s existing financial system was plagued by an outdated user interface, limited functionality, and a complex integration landscape. These issues created friction in user journeys and hindered scalability and efficiency across departments.
Modernizing Dubai Municipality's core financial system to align with its digital transformation strategy.
The solution was implemented in stages, beginning with UX enhancements and progressing to a full technology shift. This included upgrading the tech stack, streamlining integrations, and enabling future-ready digital capabilities—positioning Dubai Municipality’s financial system for long-term scalability and performance.
Achievements
- Conducted a comprehensive assessment of the current platform, identifying key pain points and user experience gaps.
- Redefined the end-to-end user experience through meticulous research and collaboration with stakeholders.
- Introduced a modern UX framework and developed a clear, phased digital roadmap.