Dubai Municipality

Revolutionizing product registration and regulation in Dubai

  • Public
  • Digital transformation, UX/UI, Service Design, Software development, Data management & Visualization
  • Web, Backend, Services

The Challenge

Dubai Municipality faced the challenge of transforming complex regulatory requirements into a seamless digital experience for traders. The need was to create a centralized platform that could handle product registration, documentation submission, and the issuance of import and export certificates efficiently. Additionally, aligning diverse stakeholders and migrating legacy data posed significant hurdles.
Montaji+ is a cutting-edge digital platform developed in collaboration with Dubai Municipality to streamline the registration and regulation of consumer, food, and animal products for import and export in Dubai.
XD led the comprehensive delivery of Montaji+, focusing on translating regulatory complexities into an intuitive system.
The implementation involved:​
  • Designing and developing a user-friendly product registration portal.
  • Integrating a workflow engine to automate review processes.
  • Creating user-centric dashboards for real-time request management.
  • Ensuring compliance through integrated validation layers.
  • Employing agile methodologies for stakeholder alignment and change management.

Achievements

  • Operational Efficiency: Reduced average request processing time by over 40%, enhancing service delivery for traders and staff.
  • High Adoption Rate: Rapid onboarding with hundreds of traders actively using the platform in the initial phase.
  • Compliance Enhancement: Embedded real-time validation and document checks to improve regulatory compliance.
  • Scalable Infrastructure: Developed a platform ready for future expansion, including AI-powered review assistance.